Shipping Policy
Our In-house delivery services are currently available only in the Klang Valley and major cities of Negeri Sembilan, Malacca (Melaka), Perak, Penang, Johor, and Pahang (Genting, Bentong) areas in Peninsular Malaysia. However, customers in other areas of Peninsular Malaysia can still purchase our products and delivery will be handled by our courier service partners. For customers in East Malaysia, we have appointed a reliable shipping company to provide you with door-to-door delivery services for your orders. Please take note that our products are made-to-order and delivery times may vary between 8 to 12 weeks for most areas. For customers in East Malaysia, the delivery time may take between 12 to 15 weeks. It is important to note that the delivery times provided are estimates only and are not contractual.
Delivery Time
- Delivery is available on Monday - Saturday excluding public holidays in Malaysia. Delivery schedules will be arranged once the orders are ready to be shipped.
- Our customer support team will contact customers to confirm or make arrangements for their preferred delivery schedule. Please note that all delivery schedule bookings are subject to availability. (For more information, please refer to FRWD Furniture's terms and conditions available here.)
Delivery Carriers
The delivery and installation activities of our furniture products will be performed by FRWD Furniture's dedicated delivery team and courier service partners and our freight forwarders.
Delivery Fees and Charges
Klang Valley, Nilai and Seremban
- We offer free delivery for orders above RM2,000 to a single delivery address, along with a complimentary installation service if applicable.
- For orders below RM2,000, delivery and installation charges will be calculated during the checkout process.
Negeri Sembilan, Malacca (Melaka), Perak and Pahang (Genting, Bentong) - (city areas)
- We offer free delivery for orders above RM5,000 to a single delivery address, along with a complimentary installation service if applicable.
- For orders below RM5,000, delivery and installation charges will be calculated during the checkout process.
Pahang, Penang, Johor, Kedah and Terengganu - (city areas)
- We offer free delivery for orders above RM5,000 to a single delivery address, along with a complimentary installation service if applicable.
- For orders below RM5,000, delivery and installation charges will be calculated during the checkout process.
The Rest and Perlis, Kedah, Kelantan and Terengganu
- We offer free courier delivery for orders above RM5,000 to a single delivery address, installation services are currently unavailable.
- For orders below RM5,000, delivery charges will be calculated during the checkout process.
Sarawak, Sabah and Labuan - (city areas)
- We offer a 50% discount of delivery for orders above RM5,000 to a single delivery address, installation services are currently unavailable.
- For orders below RM5,000, delivery charges will be calculated during the checkout process.
Delivery Charges
Klang Valley, Nilai and Seremban
- RM200 per order - For extra large large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM90 per order - For large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM50 per order - For small and medium-sized items, where sizes are determined by FRWD Furniture based on the product dimensions.
Kuala Lumpur
Areas included: Kuala Lumpur
Purchase Below RM2,000:
RM90 per order - For large-sized furniture items
RM50 per order - For small and medium-sized items
Purchase Above RM2,000:
FREE Delivery + Complimentary Installation
Selangor
Areas included: Rawang, Serendah, Sungai Buloh, Batu Caves, Petaling Jaya, Subang Jaya, Puchong, Shah Alam, Klang, Pelabuhan Klang, Kapar, Teluk Panglima Garang, Banting, Gombak, Kepong, Melawati, Ampang, Bandar Baru Bangi, Cheras, Seri Kembangan, Serdang, Kajang, Semenyih, Beranang, Dengkil, Cyberjaya, KLIA, Sepang, Bandar Puncak Alam, Bangi
Purchase Below RM2,000:
RM90 per order - For large-sized furniture items
RM50 per order - For small and medium-sized items
Purchase Above RM2,000:
FREE Delivery + Complimentary Installation
Putrajaya
Areas included: Putrajaya
Purchase Below RM2,000:
RM90 per order - For large-sized furniture items
RM50 per order - For small and medium-sized items
Purchase Above RM2,000:
FREE Delivery + Complimentary Installation
Negeri Sembilan
Areas included: Nilai, Labu, Bandar Enstek, Seremban, Bandar Sri Sendayan, Rantau, Seremban 3, Seremban 2
Purchase Below RM2,000:
RM90 per order - For large-sized furniture items
RM50 per order - For small and medium-sized items
Purchase Above RM2,000:
FREE Delivery + Complimentary Installation
Negeri Sembilan, Malacca (Melaka), Perak and Pahang (Genting, Bentong) - (city areas)
- RM250 per order - all items
Negeri Sembilan
Areas included: Port Dickson, Mantin, Sendayan, Lukut
Purchase Below RM5,000:
RM250 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Melaka (City area)
Areas included: Lubok China, Kuala Sungai Baru, Masjid Tanah, Sungai Udang, Kem Trendak, Tanjong Kling, Alor Gajah, Durian Tunggal, Ayer Keroh, Melaka, Selandar, Bemban, Jasin, Asahan, Merlimau, Sungai Rambai
Purchase Below RM5,000:
RM250 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Perak (City area)
Areas included: Ulu Kinta, Chemor, Ipoh, Tambun, Lahat, Menglembu, Bercham, Gunung Repat, Simpang Pulai, Jelapang, Gopeng, Batu Gajah, Kampar, Kuala Kangsar, Taiping
Purchase Below RM5,000:
RM250 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Pahang (near-KL City area)
Areas included: Genting Highlands, Gohtong Jaya, Genting Sempah, Bentong, Bukit Tinggi, Janda Baik
Purchase Below RM5,000:
RM250 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Penang and Johor - (city areas)
- RM300 per order - all items
Penang (City area)
Areas included: Pulau Pinang, Batu Ferringhi, Tanjung Bungah, Jelutong, Ayer Itam, Gelugor, Bayan Lepas, Batu Maung, Balik Pulau, George Town, Permatang Pauh, Butterworth, Bukit Mertajam, Perai, Simpang Ampat
Purchase Below RM5,000:
RM300 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Johor (City area)
Areas included: Johor Bahru, Skudai, Mount Austin, Larkin, Tampoi, Permas Jaya, Senai, Islandar Puteri, Nusajaya, Kluang, Kulai, Muar, Pagoh, Tangkak, Yong Peng, Batu Pahat
Purchase Below RM5,000:
RM300 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Pahang (City area)
Areas included: Gambang, Karak, Kuantan, Mentakab, Temerloh, Raub, Benta, Jengka, Jerantut, Kuala Lipis, Padang Tengku
Purchase Below RM5,000:
RM300 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Kedah, Kelantan, Terengganu - (city areas)
- RM350 per order - all items
Penang (City area)
Areas included: Pulau Pinang, Batu Ferringhi, Tanjung Bungah, Jelutong, Ayer Itam, Gelugor, Bayan Lepas, Batu Maung, Balik Pulau, George Town, Permatang Pauh, Butterworth, Bukit Mertajam, Perai, Simpang Ampat
Purchase Below RM5,000:
RM300 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Johor (City area)
Areas included: Johor Bahru, Skudai, Mount Austin, Larkin, Tampoi, Permas Jaya, Senai, Islandar Puteri, Nusajaya, Kluang, Kulai, Muar, Pagoh, Tangkak, Yong Peng, Batu Pahat
Purchase Below RM5,000:
RM300 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
Pahang (City area)
Areas included: Gambang, Karak, Kuantan, Mentakab, Temerloh, Raub, Benta, Jengka, Jerantut, Kuala Lipis, Padang Tengku
Purchase Below RM5,000:
RM300 per order - all items
Purchase Above RM5,000:
FREE Delivery + Complimentary Installation
The Rest and Perlis, Kedah, Kelantan and Terengganu
- RM200 per order - For extra large large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM90 per order - For large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM50 per order - For small and medium-sized items, where sizes are determined by FRWD Furniture based on the product dimensions.
Selangor (non-Klang Valley)
Areas included: Pelabuhan Klang, Jenjarom, Tanjung Sepat, Pulau Indah, Pulau Ketam, Pulau Carey, Hulu Langat, Sungai Pelek, Kuala kubu Baru, Kerling, Rasa, Batang Kali, Kuala Selangor, Sungai Ayer Tawar, Sabak Bernam, Sungai Besar, Sekinchan, Tanjung Karang, Batang Berjuntai, Bukit Rotan, Jeram, Batu Arang
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Negeri Sembilan (Non-city area)
Areas included: Si Rusa, Rantau, Linggi, Rembau, Kota, Tanjung ipoh, Kuala Klawang, Kuala Pilah, Bahau, Bandar Seri Jempol, Batu Kikir, Simpang Pertang, Simpang Durian, Tampin, Johol, Gemencheh, Gemas, Pusat Bandar Palong, Rompin, Rantau
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Johor (Non-city area)
Areas included: Gelang Patah, Bandar Tenggara, Gugusan Taib Andak, Pekan Nanas, Pengerang, Pasir Gudang, Masai, Ulu Tiram, Layang-layang, Kota Tinggi, Ayer Tawar, Bandar Penawar, Pontian, Ayer Baloi, Benut, Kukup, Rengit, Senggarang, Seri Gading, Seri Medan, Parit Sulong, Semerah, Parit Jawa, Sungai Mati, Bukit Pasir, Bukit Gambir, Segamat, Batu Anam, Jementah, Labis, Chaah, Ayer Hitam, Simpang Rengam, Reggam, Parit Raja, Bekok, Paloh, Kahang, Mersing, Endau
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Perak (Non-city area)
Areas included: Sungai Siput, Tanjung Rambutan, Kampung Kepayang, Pusing, Siputeh, Malim Nawar, Tronoh, Tanjung Tualang, Jeram, Sitiawan, Seri Manjung, TLDM Lumut, Lumut, Pangkor, Ayer Tawar, Changkat Keruing, Bota, Bandar Seri Iskandar, Bruas, Parit, Lambor Kanan, Pengkalan Hulu, Intan, Gerik, Lenggong, Sauk, Enggor, Padang Rengas, Manong, Selama, Rantau Panjang, Parit Buntar, Tanjung Piandang, Bagan Serai, Simpang Ampat, Batu Kurau, Kemunting, Kuala Sepetang, Simpang, Matang, Trong, Changkat Jering, Pantai Remis, Tapah, Chenderiang, Pantai Remis, Temoh, Tapah Road, Bidor, Trolak, Slim River, Tanjung Malim, Behrang Stesen, Teluk Intan, Bagan Datoh, Selekoh, Sungai Sumun, Hutan Melintang, Ulu Bernam, Chenderong Balai, Langkap, Chikus, Kampung Gajah
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Penang (Non-city area)
Areas included: Penaga, Kepala Batas, Tesek Gelugor, Sungai Jawi, Nibong Tebal, Kubang Semang
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Kedah (Non-city area)
Areas included: Ayer Hitam, Baling, Bandar Baharu, Bukit Kayu Hitam, Changloon, Jeniang, Jitra, Karangan, Kodiang, Kota Kuala Muda, Kuala Kedah, Kuala Ketil, Kuala Nerang, Kuala Pegang, Kulim, Kupang, Langgar, Langkawi, Merbok, Pendang, Pokok Sena, Serdang, Sik, Yan
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Delivery by Courier Only
Perlis (Non-city area)
Areas included: Arau, Kaki Bukit, Kangar, Kuala Perlis, Padang Besar, Simpang Ampat
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Kelantan (Non-city area)
Areas included: Temangan, Tanah Merah, Selising, Rantau Panjang, Pulai Chondong, Pasar Mas, Melor, Kuala Balah, Ketereh, Kem Desa Pahlawan, Jeli, Dabong, Cherang Ruku, Bachok, Ayer Lanas
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Terengganu (Non-city area)
Areas included: Ajil, Al Muktatfi Bilah Shah, Ayer Puteh, Bukit Besi, Bukit Payong, Ceneh, Chalok
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Pahang (Non-city area)
Areas included: Pekan, Maran, Bukit Goh, Balok, Jaya Gading, Muadzam Shah, Kuala Rompin, Bandar Tun Abdul Razak, Dong, Sega, Bandar Bera, Triang, Kemayan, Lanchang, Lurah Bilut, Tanah Rata, Brinchang, Ringlet, Bukit Fraser
Purchase Below RM5,000:
RM200 per order - For extra large-sized furniture items, RM90 per order - For large-sized furniture items, RM50 per order - For small and medium-sized items
Purchase Above RM5,000:
FREE Standard Delivery by Courier Only
Sarawak and Sabah - (city areas)
- RM350 per order - minimum delivery charge
- RM550 per item - For extra large large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM350 per item - For large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM200 per item - For medium-sized items, where sizes are determined by FRWD Furniture based on the product dimensions.
- RM100 per item - For small-sized items, where sizes are determined by FRWD Furniture based on the product dimensions.
Sarawak
Areas included: Kuching, Siburan, Bintulu
Purchase Below RM5,000:
Min charge RM350 per order, RM550/XL item, RM350/L item, RM200/M item, and RM100/S item. Delivery to Ground Floor only. RM300 for Door to Door Services.
Purchase Above RM5,000:
50% Discount on Total Shipping Fee, Door to Door Services.
Sabah
Areas included: Kota Kinabalu, Likas, Tanjung Aru, Inanam, Beverly
Purchase Below RM5,000:
Min charge RM350 per order, RM550/XL item, RM350/L item, RM200/M item, and RM100/S item. Delivery to Ground Floor only. RM300 for Door to Door Services.
Purchase Above RM5,000:
50% Discount on Total Shipping Fee, Door to Door Services.
Sarawak, Sabah and Labuan - (non-city areas)
- RM400 per order - minimum delivery charge
- RM550 per item - For extra large large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM350 per item - For large-sized furniture items, including but not limited to: Sofa, Bed Frames, TV Cabinets, Console and Dining Tables, Desks, and Large sized Rugs.
- RM200 per item - For medium-sized items, where sizes are determined by FRWD Furniture based on the product dimensions.
- RM100 per item - For small-sized items, where sizes are determined by FRWD Furniture based on the product dimensions.
Sarawak
Areas included: Bau, Kota Samarahan, Sebauh, Miri, Lutong
Purchase Below RM5,000:
Min charge RM400 per order, RM550/XL item, RM350/L item, RM200/M item, and RM100/S item. Delivery to Ground Floor only. RM300 for Door to Door Services.
Purchase Above RM5,000:
50% Discount on Total Shipping Fee, Door to Door Services.
Sabah
Areas included: Putatan, Tuaran, Penampang, Sandakan, Tawau
Purchase Below RM5,000:
Min charge RM350 per order, RM550/XL item, RM350/L item, RM200/M item, and RM100/S item. Delivery to Ground Floor only. RM300 for Door to Door Services.
Purchase Above RM5,000:
50% Discount on Total Shipping Fee, Door to Door Services.
Labuan
Areas included: Labuan
Purchase Below RM5,000:
Min charge RM350 per order, RM550/XL item, RM350/L item, RM200/M item, and RM100/S item. Delivery to Ground Floor only. RM300 for Door to Door Services.
Purchase Above RM5,000:
50% Discount on Total Shipping Fee, Door to Door Services.
The delivery charges for an order may vary depending on the size and quantity of the items purchased.
Re-Delivery Fees
If a re-delivery is required, fees of up to RM200 per order within the Klang Valley, Nilai, Seremban, RM250~RM300 for Outstations, and RM350~550 for East Malaysia may apply. These fees are subject to review on a case-by-case basis, depending on the nature of the re-delivery request.
Installation Charges
For any items purchased from FRWD Furniture, there will be a charge of RM60 per order, regardless of the size of the items, only applicable for delivery that is covered by our in-house delivery team.
Delivery Procedures
Once your order is ready, we will make every effort to deliver it as soon as possible. The specific delivery day and time will be arranged based on our availability, as explained in our Delivery Time policy.
We will attempt delivery as soon as the order is ready. The delivery day and time will be arranged based on schedule availability as mentioned above under Delivery Time.
- Two days prior to the agreed delivery day: Our customer support team will send a Delivery Confirmation Message to the customer's registered WhatsApp/E-mail. This message will list out all the important information that needs to be arranged for the acceptance of the order.
- On the actual delivery day: FRWD Furniture will send a Delivery Reminder Message to customers via WhatsApp as a reminder of the upcoming delivery.
- Upon delivery and installation: Customers will be asked to perform an overall inspection of the item(s). By signing the Delivery Order (DO), the customer acknowledges that the delivered item(s) are in good and acceptable condition. Please note that any requests for a return or refund after acknowledging and signing the DO will be subject to our discretion.
Things to Take Note Of
- In the event that our shipping partner is unable to reach the customer on the agreed delivery date, the customer will be required to reschedule delivery for a different date. However, any costs associated with additional delivery or rescheduling are to be borne by the customer, and re-delivery fees will apply.
- Our delivery team will assemble the furniture (if applicable) and remove all packaging materials from the customer's premises.
- Please note that we do not provide carry-away, dismantling, or disposal of any existing furniture. Customers must arrange for these services with other relevant companies on their own.
Storage Period & Charges
- We offer free storage for your item(s) for up to three (3) months from the date of purchase or the product-ready date for Made-To-Order or Pre-Order items. Storage fee will be calculated after this period unless a Remark for delivery date that exceeds more than three (3) months has been made during booking.
- After the 3-month free storage period, a storage fee of 3% of the item(s) value per month will apply unless remark for advance order had been remarked in initial order.
- Please note the item(s) stored with FRWD Furniture for over three (3) months will no longer be eligible for exchange or refund.
Change of Address
- If you need to change the delivery address or any other delivery details before the indicated delivery date, please send an email to hello@frwdfurniture.com / WhatsApp at least three days prior to delivery. In your notification, please include the order number and relevant product(s). FRWD Furniture will confirm the change of delivery location by email or refuse if the change is not in accordance with our Terms and Conditions.
- However, if you make a last-minute change to your delivery address on the day of delivery, re-delivery can be scheduled with additional delivery fees applied.
Delivery Delays
- FRWD Furniture and its delivery service team will not be held responsible for any unsuccessful delivery resulting from incorrect address or any other misinformation provided by the customer.
- FRWD Furniture is not liable for delays caused by strikes, legal lockouts, or other unforeseen circumstances caused by its suppliers. In the event of these inconveniences or other events of force majeure, the delivery period will be extended in accordance with the duration of the disturbance.
To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising from late deliveries.
Premises Access
Permission to Access to Your Building/Residential Management
- Customers are responsible for obtaining the necessary permissions from building or residential management prior to the scheduled delivery day. Our delivery team has a limited waiting time-frame due to tight schedules, which includes the time required to obtain access to the premises. If we are unable to deliver within the confirmed delivery day and time slot due to difficulties accessing the customer's premises, re-delivery can be scheduled with additional delivery fees applied.
Door Fitting
- We recommend that customers verify the dimensions of their home's access points before ordering large furniture items. It is the responsibility of the customers to ensure that the merchandise can fit through doorways, staircases, corridors, and lifts. If your entrance is smaller than the standard size, kindly inform us in advance, and we will provide advice on your purchases accordingly.
Delivery Booking Changes or Cancellation
- Please inform us at least three days prior to the scheduled delivery date if you wish to make changes to your delivery booking. We are happy to accommodate your request, but please note that in the event that we do not receive advance notice, additional charges for redelivery may apply. To avoid any extra fees or delays, we recommend that you inform us of any changes to your delivery schedule as early as possible.
Arrangement for Second Delivery
- If circumstances arise that prevent the successful delivery of your item(s) on the confirmed delivery day, you may request a second delivery arrangement. These circumstances may include last-minute changes to the delivery address, day, and time or unavailability of permission from building management. Please note that if the cause of the delivery failure is not the fault of FRWD Furniture, there will be a re-delivery fee for the second delivery. We recommend that you provide us with any necessary changes to your delivery details as early as possible to avoid delays or additional fees.
Labour Charges For Inaccessibility to Lift
- Additional charges will apply for deliveries to locations with limited accessibility or without lift access. For deliveries requiring the use of staircases (in cases where lift access is unavailable), a labour fee of RM50 per level per item will be charged starting from the third floor onwards.
