Terms & Conditions
Agreement
The website frwdfurniture.com is operated by Aureas Media Sdn Bhd (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company. The Company, “Aureas Media”, offers all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or making purchases from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, to users who are browsers, vendors, customers, merchants and/or contributors of content.
Communication
When you use frwdfurniture.com or send an email to FRWD Furniture, you are communicating with us electronically and therefore consent to receiving communications from us electronically. FRWD Furniture will be communicating with you via email or by posting notices on the website and/or social media channels and/or text messages/WhatsApp. You agree that all agreements, notices, disclosures and other communications provided by FRWD Furnitureelectronically satisfy any legal requirement that such communication be in writing.
Privacy policy
We have adopted a privacy policy that you should read in order to fully understand how we collect and use your information.
Promotions and promo codes
From time to time, FRWD Furnituremay offer promo codes which may apply to any, or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo codes beyond the current or existing promotion or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotion's or promo code's validity) in addition to those mentioned in these Terms.
If you have made a purchase on our website before a promotion is announced, FRWD Furniture is not liable to extend the same promotion to you in the interest of fairness to our other customers. We have several ways of notifying the public on our promotions or promo code - we may send you the details via email (if you have signed up for our marketing emails), or we may advertise the promotion or promo code on our Website, or we may announce it on our social media channels.
We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.
General condition
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
User Comments, Feedback and other submissions
In order to preserve order to our web pages, we reserve the right to remove comments/content/reviews from any part of the FRWD Furniture Website/ Facebook page / Instagram profile and all other social channels.
- The comment has been recognised as SPAM (the repeated posting of the same message or comments posted automatically).
- The comment is inappropriate or offensive or misleading or irrelevant towards FRWD Furniture or other users.
- The comment includes racist, sexist or other discriminatory statements.
- The comment encourages violence towards third parties (including institutions or companies).
- The comment is seeking to distribute hate propaganda and/or pornography.
- The comment is being misused for advertising purposes.
- The comment violates the rights of third parties (particularly copyright rights).
- The contribution contains negative comments on the behaviour or performance of FRWD Furniture employees and the employee can be identified by attribution.
Data protection is important to us: As such, we will remove any comments in which personal information, such as full names, telephone numbers, addresses or email addresses, is communicated. Please only send these personal information via email to hello@frwdfurniture.com.
Shipping & Delivery
FRWD Furnituredelivers only within Klang Valley in West Malaysia for the time being via a third-party delivery service through an arm's length agreement. Upon purchasing our product, you agree to the delivery conditions as below:
- We deliver our products in 2-4 working days when the order is ready for dispatch and delivery.
- The delivery takes place from Monday - Saturday only, excluding Malaysia Public Holidays.
- The delivery date can be scheduled based on a case-to-case basis with a minimum of 5 days of advanced notice. Delivery time is subject to our third-party delivery partners and cannot be scheduled.
- The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to high demand received by our third-party delivery partners. We will try our best to deliver within our normal delivery time frame. However, as the deliveries are made by third-party delivery partners, we do not take any responsibility for any late delivery cases during high sales seasons.
