Question 1

I would like to visit your furniture shop. May I know where are you located?

Accepted Answer

At FRWD Furniture, we have opted for a different approach to showcase our products. We operate exclusively as an online furniture store in Malaysia, allowing us to offer competitive prices.

For a more immersive view of our furniture collection or to access a detailed catalogue, please don't hesitate to reach out to us.

While we understand the value of seeing and experiencing furniture in person, we have made special arrangements for select locations in Kuala Lumpur to showcase some of our hero furniture products. This way, you can have the opportunity to touch and feel the quality craftsmanship firsthand.

Question 2

Where do you deliver?

Accepted Answer

Our furniture delivery is available within Klang Valley, which includes Kuala Lumpur, Petaling Jaya, Shah Alam, and more. We’ve recently expanded our delivery services to cover major cities of Negeri Sembilan, Melaka, Perak, Penang, Johor, and Pahang (Genting, Bentong) areas in Peninsular Malaysia. For more information, kindly visit our delivery page or reach out to our team.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day return policy for most of our products (terms and conditions apply). For more information, check out our return page.

Question 4

I am from the real estate industry. How do I collaborate with you?

Accepted Answer

We believe collaborations help us move the industry forward together. If you’re from any industries that are relevant to us, apply to our Trade Programme or reach out to us directly!